FAQ

Click on a Frequently Asked Question below for the appropriate answer. If you have an issue that isn’t addressed here, Contact Us or reference the Documentation.

TIA Configuration Software lists a “Compile Error” without any details.
When importing the XML file I get the error ‘invalid configuration’ or ‘invalid file argument’.
PROFINET Commander won’t start or immediately closes.
Device isn’t coming up (always offline).
Device always shows a diagnostic or error.
Device keeps going online then offline continuously.
Diagnostic LED in commander never turns off.
The diagnostic alarms from the device(s) are only showing a number, no text.
The device keeps sending a remote mismatch error and clearing the error and it’s right beside the PC.
Do I need a separate license for TIA Portal configuration tool?
Will PROFINET Commander work while plugged into a switch monitor (mirror) port?
Under my NIC selections it just shows “Microsoft” on my adapters?
How to get the latest software updates?